Refund policy

Last updated: October 29, 2026

The short version

Inquiry Desk has a 14-day money-back guarantee. Use it on one real inquiry. If it does not help you more than what you were sending before, email us and we refund what you paid in full. One email, no form.

How it works

The window is 14 days from purchase.
Properly used means one real inquiry run through it: you installed it, answered the short business brief, and used it on an actual inquiry.
Email [email protected] from the address you bought with. Name the product, tell us what you ran it on and what fell short, and attach what it made: the draft, as a file, a screenshot, or pasted into the email. A request without it is incomplete, and we will ask for it first.
If you did that and it did not beat what you were sending before, it is a yes.
Refunds are processed through Creem, our merchant of record, and go back to your original payment method, normally within 5 to 10 business days of approval.
A refund ends your license, and we expect the files to be deleted.

What we don't do

No partial refunds, no store credit, no forms. It is a yes or a no within a couple of business days, and if you meet this policy, it is a yes.

The fine print that keeps this fair

One refund request per customer.
Every request includes one thing you made with it. It is how we tell "tried it, not for me" from "downloaded it, kept it".
Sharing or redistributing the files ends the claim, and the license may be revoked under the Terms.
Talk to us before your bank. Email us and refunds are fast. A chargeback goes through your bank's formal dispute process, where we may submit delivery records, our correspondence and any proof of use you supplied.
These limits apply only to the extent the law allows. Nothing here waives a consumer right the law does not let us waive.